Depending on your make and model of your phone, scanning behavior can be a bit different. Please try the following tips:

  • For iPhone, hold the top back part of the phone near, or against the sensor
  • For Android, hold the middle back part of the phone near, or against the sensor
  • Keep the phone in place for a couple of seconds
  • Make sure, NFC is turned on
  • Remove the cover of your phone, if applicable
  • Try scanning with less layers of clothing
  • Reboot your phone. Especially some Android phones can cause NFC-related problems after some time


Also see our article about error codes in the app.