You are using fine delicate sensor technology. Therefore, errors can occur.


A list of possible errors:

Error name
DescriptionResolution
Scan Error
Your scan was unsuccessful. Tap the scan button and scan again
Please try again to activate the sensor. Does it fail after 4 hours? Contact us, but keep the sensor attached
Check SensorPlease check your Sensor. If it is loose from your skin, please remove the Sensor and start a new one. If it is applied properly, try starting Sensor again.
Please try again to activate the sensor. Does it fail the 3rd time? Contact us for a new sensor. Did the sensor came loose? Contact us right away
Replace SensorYour Sensor is not working. Please remove your Sensor and start a new one
Is the 14 days period over? Remove the sensor and dispose it. In case this happens earlier, please contact us (do not remove the sensor)


It will help us if you send a screenshot of the error. You can find them, by clicking the menu, followed by: Help > Event Log. Use your phone to make a screenshot of the page that you see.